Support for your Exceed phone system
Everything a phone problem needs in one place: check whether your internet connection is ready for voice, open a ticket that reaches a technician directly, and see what your phones have been doing.
Connection test
Two minutes, no sign-in. Measures the latency, jitter and packet loss your calls will see, checks your firewall's NAT behavior, and confirms the phone platform is reachable.
Help desk
Report a problem with a phone, a call, voicemail or routing. Tickets carry the details a technician needs to start on it straight away — the extension, an example call, a number to reach you.
Call reports
Inbound, outbound and missed calls by extension, talk time, and a call-by-call list you can download. Office managers see the whole company.
Phones down right now?
Call (336) 310-8647. A ticket is the fastest route for anything that isn't a full outage, because it lands with the extension and call details already attached.
Signing in
Use your phone extension and domain — for example 1001@company.exceed — with the same password as the phone portal. There is no separate support account to create.